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FAQs

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
Currently we offer Standard and Expedited shipping in the United States Zone 1 (Contiguous 48 States in the US plus Washington, D.C.) and Zone 2 (Hawaii, Alaska, Puerto Rico).

HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We offer Standard (3-7 business days) and Expedited (2 business days) shipping in the US and Canada. Please note that there might be some shipping delays due to COVID-19 recently.
Shipping Zones  Shipping Methods Expected Delivery
United States – Zone 1: Contiguous 48 States in the US plus Washington, D.C.  Standard  3-5 business days
United States – Zone 2: Hawaii, Alaska, Puerto Rico Standard  3-7 business days
United States – Zone 1: Contiguous 48 States in the US plus Washington, D.C.  Expedited  2 business days
United States – Zone 2: Hawaii, Alaska, Puerto Rico Expedited  3 business days
Canada Standard  3-7 business days
Canada Expedited  3 business days
DO YOU SHIP INTERNATIONALLY?

We currently do not ship retail orders to countries other than the countries listed above. We will update our shipping policy if we are able to ship products to additional countries or areas.

For wholesale orders, please contact us at support@cybgene.com.

WHAT ARE THE SHIPPING COSTS?
The shipping cost of United States Zone 1 & 2 will be calculated when you type in your delivery address in Shopping Cart "Estimate Shipping and Tax" box. The shipping cost ranges from free to $12. For US orders over $40, we offer free shipping to US Zone 1 & 2 addresses.
For international shipping costs, please email us at support@cybgene.com for details.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
To ensure a smooth and safe shopping experience, we support all major payment methods (Visa, Mastercard, etc.) via Shopify payments.

IS BUYING ON-LINE SAFE?
CybGENE guarantees a secure shopping experience, as cybgene.com chooses to process payment transactions through securely encrypted Shopify Payments.

Orders and Returns

HOW DO I PLACE AN ORDER?
You can click the "Add to Cart" button and place the order in your shopping cart, or click the "Buy It Now" button to purchase the product directly.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
An account is optional for placing an order. However, we do recommend you register to enjoy a discount and to receive coupons and new releases through our newsletters.

HOW CAN I CANCEL OR CHANGE MY ORDER?
You may cancel or change the order before shipment dispatch. To request a change or cancellation, please email us via support@cybgene.com.

HOW DO I TRACK MY ORDER?
Your order can be tracked on Swiship.
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